Speak to the office
We do not have a call centre; families meet their identified Service Manager and senior staff, with on-call support available in an emergency.
For families
A calmer route into care for families
Start with advice, assessment, a care plan and regular reviews, with no call centre between families and the senior team.
Build consistency
Lavender focuses on consistency, helping each person have a regular team of carers they can get to know, trust and feel comfortable with.
Act quickly when needed
Lavender can offer a rapid set up of care when needed, increase or decrease care when needed, and specialises in stepping in quickly after hospital discharge or a dementia diagnosis.
For families
A route into care that explains what happens next.
Advice first
A free, non-committal advisory conversation helps families understand what support might fit.
Assessment and plan
A pre-assessment leads to a person-centred support plan and risk assessments around the person's own routines.
Funding signposting
The team can advise on care funding routes and signpost when another organisation is better placed to help.
Regular reviews
Care packages are reviewed so changes in circumstances are addressed rather than left to drift.
Family enquiry
Tell Lavender what has changed at home.
Families often arrive after hospital discharge, a dementia diagnosis, or a carer needing respite. A short note helps the team prepare the right conversation.